Our Agency

OUR VISION

Substance use, addictions, and mental illnesses can steal your life, children, family, friends, health, job, and respectability. Addictions damage your life emotionally, spiritually, and financially. Recovery is not an easy process, but there is help.

Addiction, like diabetes and heart disease, is preventable and treatable. Community and Family Resources offers education, treatment, support, and encouragement needed to overcome mental health issues or addictions to drugs, alcohol, and gambling. We also offer education and workplace support for employers.

OUR MISSION

It is the objective of Community and Family Resources to provide our customers; which includes clients, funding sources, and other agencies; with services that promote healthy behavior and lifestyle.

"Community and Family Resources is dedicated to proactively assisting individuals, families, and communities achieve healthy behavior and lifestyle through advocacy, prevention, and treatment of substance use, problem gambling, and mental illness."

During Fiscal Year 2024, CFR offered behavioral health treatment to 5,832 unduplicated individuals through a wide array of substance use, gambling, and mental health treatment services. These treatment services include detoxification, residential/inpatient, recovery housing, and outpatient treatment services. Additionally, 42,876 individuals were reached through CFR’s substance use, gambling, and tobacco prevention/education programs.This includes services provided to schools, businesses, local governments, and community groups.

Brief History of Community and Family Resources

Community and Family Resources (CFR) has been a free standing comprehensive substance use treatment provider dedicated to serving families since 1968. Comprehensive Prevention Services began in 1982, and services for problem gambling began in 1997. The agency has been licensed by the State of Iowa to provide Substance Use Treatment Services since 1978. In 2011, CFR also became accredited as a Mental Health Service Provider by the Division of Mental Health and Disability Services under the Iowa Department of Human Services. First accredited in 2018, CFR earned its third consecutive three-year accreditation in 2023 from the international accrediting body, CARF, for its detoxification/withdrawal management, residential treatment, community housing, intensive outpatient treatment, and outpatient treatment programs.

Today, CFR serves individuals from across the state, with a focus in 14 counties across Iowa: Boone, Calhoun, Cedar, Hamilton, Humboldt, Iowa, Johnson, Pocahontas, Polk, Story, Warren, Washington, Webster, and Wright Counties. Additional specialized Tobacco Prevention services are also included in Franklin, Hardin, Jefferson, Keokuk, Kossuth, and Louisa Counties. Community and Family Resources is focused on integrated and exceptional behavioral health care and prevention services to those seeking help for substance use, mental illness, problem gambling, or co-occurring issues.

The agency’s Board of Directors includes elected county officials as well as individuals with a desire to represent their county and CFR’s mission. CFR maintains a Board of Directors with between 11 and 22 members, representing each of the counties based on population, level of service, and interest to serve.

CARF International accreditation demonstrates a program's quality, transparency, and commitment to the satisfaction of the persons served.

CARF International is an independent, nonprofit accreditor of health and human services. Toll free (888) 281-6531.

www.carf.org

Mission Statement

Philosophy of Treatment

CFR’s treatment programs use a blend of research based treatment approaches that have been shown to be helpful in assisting individuals to achieve their treatment goals. The clinical teams at each facility are composed of professional staff, counselors, and medical providers who understand substance use, mental health, and gambling disorders.

CFR understands that addiction is a chronic disease of the brain and that relapse is often part of the recovery process. Having access to and involvement with other supportive community resources (such as housing, spiritual, medical, economic, social, mental health, trauma/abuse, sexual preference, employment, education, legal, transportation, etc.) significantly aids success and establishes hope in developing a long term recovery - oriented lifestyle. CFR’s professional staff work closely with individuals to identify and access community resources to achieve person-centered and agreed-upon recovery goals and learn the skills necessary to maintain recovery from mental health and substance use disorders. Treatment decisions that are made in partnership with each client and provider are guided by industry standards.

CFR recognizes how adult and adolescent substance use, problem gambling, mental illness, and related concerns affect family members, friends, co-workers, and the community. CFR encourages family members/friends to identify how they’ve been affected by the issues of their loved one, begin to work on making positive changes for themselves, and seek supportive services to begin the process of their own healing. Educational opportunities, family groups, and support are offered to family members and friends to learn how to be a recovery support person. This may include participation in community-based family support groups like Al-Anon, Nar-Anon, or topic-specific support groups.

CFR’s mission is to provide high quality, community-based, behavioral health care services. Strengths-based services are provided in a respectful and confidential manner. You will be treated with dignity and respect. Services will be as responsive and accessible as possible to you, your family, and the community we serve. Every person regardless of race, beliefs, gender identity, age, national origin, disability, sexual orientation, or source of payment can expect the most appropriate service to help meet their needs at Community and Family Resources.

CFR is a proud partner of Food Bank of Iowa. This institution is an equal opportunity provider.

Agency Objectives

CFR's goals (which are not listed in any order of importance) as outlined by the CFR Board of Directors in the FY23-FY28 Strategic Plan prepared and approved in July 2022:

CFR's programming and services are responsive to individual and community needs.
CFR is a financially stable and healthy organization.
CFR is known throughout the state as a high-quality provider of mental health, substance use disorder, and problem gambling services.
CFR has the staff and infrastructure necessary to provide high quality services and be an employer of choice.

It is the objective of Community and Family Resources to provide our customers; which includes persons served, funders, and other agencies; with services that promote a healthy behavior and lifestyle, through advocacy, treatment, and prevention of substance use, problem gambling, and mental illness.

CFR staff are bound by the highest moral, legal, and professional standards for their conduct and services they provide. CFR shall strive to enhance the principles of competency, accountability, responsibility, nondiscrimination, and service excellence by the policies and procedures it adopts and by the day-to-day practices it follows. All staff maintain respect for the privacy and well-being of individuals served by the agency and for the welfare and protection of the general public. In addition to the CFR Code of Conduct/Ethics, all staff shall be bound by the code of ethics of their respective professions.

Board of Directors

Board Members:	County Represented:	Term Expires:
Carl Bergstrom	Boone	Oct. 2027
Latifah Faisal, Vice President	Story	Oct. 2027
Jeff Ives	Pocahontas	Oct. 2027
Kim Jones	Johnson	Oct. 2025
Jerry Kloberdanz	Hamilton	Oct. 2025
Dean Kluss, Treasurer	Wright	Oct. 2025
Steve Kuhl, Associate Vice President	Johnson	Oct. 2025
Bill Lusher	Boone	Oct. 2025
Shane Madsen, Secretary	Johnson	Oct. 2025
Ross Nusser, President	Johnson	Oct. 2025
Bruce Reimers	Humboldt	Oct. 2027
Jack Seward, Jr.	Washington	Oct. 2027
June Stackhouse	Polk	Oct. 2026
Natasha Terrones	Story	Oct. 2025
Bob Thode	Webster	Oct. 2027

Leadership

Michelle De La Riva

Michelle De La Riva, Executive Director, earned her Master’s degree in Marriage and Family Therapy from Purdue University and is a Licensed Marriage and Family Therapist and Certified Alcohol and Drug Counselor. Michelle has worked with Community and Family Resources since 2005. She has served as an Adolescent Counselor, Co-Occurring Disorders Coordinator, and Clinical Director. Since 2012 she has served as the agency’s Executive Director, working to improve agency processes for both the staff and the people that we serve. Michelle currently serves as the Chair of the Iowa Behavioral Health Association.

Pam Barkley

Pam Barkley, Finance Director, has been part of the Community and Family Resources team since 2004. Pam graduated with a Bachelor of Science degree in Accounting from Iowa State University in 1999. Pam loves to hear about our client successes, whether they be large or small. Accounting generally does not lend itself to being able to help people, but through CFR staff, she can celebrate client successes and provide support to the CFR staff who positively affect the lives of our clients.

Sally Carnes

Sally Carnes, Operations Director, has been a part of the Community and Family Resources team since 2006. Sally received a Bachelor of Science degree in Psychology from Iowa State University. Throughout her career at CFR, Sally has held various roles within the agency, encompassing clinical, financial, and administrative functions. She is grateful for the opportunity to support the behavioral health treatment and prevention services offered at CFR, and is inspired by the recovery journeys of those we serve. In her free time, Sally enjoys reading, being outdoors, and spending time with family.

Andrea Jondle

Andrea Jondle, Addiction Program Clinical Director, received a Bachelor of Arts degree in Criminal Justice and Psychology from Buena Vista University in 2003 and is currently the Clinical Director of Addiction Programs for the northern service area at Community and Family Resources. A strong advocate for quality client care and best practices, she is actively involved in all facets of programming and remains current in changes that occur in the behavioral health field. Andrea has worked with adolescents and adults with addiction disorders since 2005 and is experienced in working with individuals with co-existing mental health and gambling disorders. Andrea was recognized as the 2014 Manager of the Year. Andrea is a member of several agency committees including the Quality Assurance and Training Committees. She is also active in several Webster County community collaborations including Family Treatment Court, Clinical Consultation Team, Human Services Provider Committee, and the Department of Corrections Advisory Team. Andrea is an active member of her community and enjoys spending time with her family outside of work.

Cary Williams

Cary Williams, Mental Health Clinical Director, graduated from Graceland with her BA in Psychology and a minor in Sociology. She graduated with her Master’s Degree from the University of Iowa in Social Work. Cary is currently a LISW, and a Registered Play Therapist – Supervisor, Certified Autism Specialist. She has had advanced training in Trauma Focused Cognitive Behavioral Therapy, EMDR, Theraplay, Parent/Child Interaction Therapy, Cognitive Behavioral Therapy, Dialectical Behavioral Therapy, and Neurosequential Model of Therapeutics. Cary has supervised bachelors and master level students as well as therapists working towards their independent licensing and play therapy certification. Cary has 13 and 1/2 years of counseling experience with clients ages 1-99. She enjoys fishing, gardening, traveling, swimming, para sailing, and just being outside in general during her free time.

Kayla Borja Frost

Kayla Borja Frost, LMHC, has been a human services professional since 2012. She has been a Regional Director at Community and Family Resources since 2022, and prior to that she spent over 10 years working in Assertive Community Treatment programs in Massachusetts. Kayla completed her undergraduate degree at the University of Iowa and holds a master’s degree from Teacher’s College, Columbia University. She has been licensed independently as a therapist since 2015 and holds a special certification in DBT.

Megan Schooler

Megan Schooler, Human Resources Director, has worked in the industry since 2018 and joined the Community and Family Resources team through a merger in 2021. Megan received a Bachelor of Business Administration degree in Human Resources Management from the University of Iowa. In February 2022, Megan enhanced her knowledge in the HR field and became a SHRM-CP certified professional. Megan enjoys working with employees at CFR to make it the best workplace it can be and ensure we can effectively serve our clients.

Mandy Oetken

Mandy Oetken, Des Moines Regional Director, received her Master’s degree in Clinical Psychology with a Counseling Specialization from The Chicago School of Professional Psychology and is a Licensed Mental Health Counselor and Certified Drug and Alcohol Counselor. She has worked with Community and Family Resources since 2021. Mandy has worked in the field of addiction and mental health since 2006 as a clinician, clinical supervisor, and program manager in a variety of programs including outpatient substance use, outpatient gambling and eating disorders, halfway house, transitional living, residential women and children, and residential programs. In her free time, Mandy enjoys spending time with her family and being outdoors.